Category Archives: Content management

ECM, CM, EDM, etc.

Activity Streams: Queue and Flow

Awhile ago, when I was working with a team on activity stream related experience, I found myself thinking about two distinct concepts: queue and flow.

Until I came across this information stream related article, I had forgotten to share these concepts (e.g. to receive feedback).

So, about queue and flow…

When I say queue I refer to things such as alerts, things that require actions, things that indicate workflow, dependencies, bottlenecks, etc.

When I say flow I refer to context for queued activities (tasks) and also context to realize new tasks.

Feeds and inboxes are simply expressions of queue and/or flow. For example, wiki change notifications, mail list subscriptions, etc. are flow-like. Emails sent to me specifically may be queue-like. Tools like IFTTT make it clear that rules (or recipes) can be brought to bear on activity streams.

Queues can form automatically/implicitly and manually/explicitly. For example, business rules may be met, causing an activity to enter one or more queues. A colleague may signal a dependency to a teammate (need cross-check, need assistance, need answer/insight to take own action, etc.), resulting in a queued activity.

Flow should unfold itself based on need to know. For example:

  • Meaningful default (last X activities, filters apply, time-based, etc.)
  • Ability to expand view–up to a point (e.g. Twitter handles roughly previous 8~10 hours)

As I mentioned briefly above, an activity in the Flow can become an activity in a Queue:

  • Alert someone else (as a notification with no dependency)
  • Alert someone else and subscribe to subsequent activity from that alert
  • Alert and realize own dependency on that task being completed

Anyway, that’s my brain dump on the matter of activity streams. How are you using them in your user experiences (UX)? How are you helping your users avoid information overload?

Adventures with Twitter in Groovy

Have you ever wanted to get a better sense of an event’s commentary on Twitter? For example, a subset of your following may be attending an event in your periphery but making interesting enough comments to warrant a closer look.

Well, I’ve had these thoughts on an increasing basis lately so I thought I’d dive into the Twitter stream a bit to see what I could learn.

Fortunately, I was aware of a gist to query Twitter by @pmonks, and this Groovy script became the foundation for my exploration.

Since I don’t normally program in Groovy, I had to setup Groovy on my MacBook Pro. (To be clear, I went for “get this to work” rather than “accomplish your configuration with all best practices incorporated.” I’m sure there may be better techniques where Groovy setup on MacOS is concerned, and I thank you in advance for any comment-based pointers.)

  1. Visit the Groovy website and understand basic Groovy installation instructions.
  2. Downloaded the binary release (Zip) of Groovy 1.8.6 (i.e. latest available version of the stable branch at the time of this post).
  3. Extracted Zip contents and moved (via Terminal) them under my up-to-date Java distribution:
    prompt$ sudo mv ~/downloads/groovy-1.8.6 /usr/share/java

    (I’ve seen apparent best practice guidance to create a symlink that allows you to access Groovy without referencing the version number, but I’ve skipped that here.)

  4. Edit your .profile file to point your environment to your new Groovy installation. (If you don’t have a .profile file, read and follow this.)
    prompt$ open /Applications/TextEdit.app .profile

    Add (or confirm) the following lines in your .profile file:

    JAVA_HOME=/Library/Java/Home; export JAVA_HOME
    GROOVY_HOME=/usr/share/java/groovy-1.8.6; export GROOVY_HOME
    PATH=$GROOVY_HOME/bin:$PATH; export PATH

    Save your .profile file, exit TextEdit, close all open Terminal windows, exit Terminal and open a new Terminal window to enable .profile changes to take effect.

  5. Confirm that Groovy is ready to act on your script:
    prompt$ groovy -v

    My confirmation looked as follows:
    Groovy Version: 1.8.6 JVM: 1.6.0_31 Vendor: Apple Inc. OS: Mac OS X

For this particular script, queryTwitter.groovy, you need to provide a peer twitter4j.properties file that will provide to Twitter your username and password. Once that’s ready,

prompt$ groovy queryTwitter.groovy %23interesting_event

The results are ready to be nested within a table element, if you want to produce HTML for display as-is. However, you could also modify the script to render JSON output and pursue alternative visualizations (e.g. rate of tweets over time, geolocation of individuals in the tweetstream, word clouds for the event, influencer status, etc.)–something for D3.js.

The Experience Architecture

In my #AdobeMAX session today, I presented a set of experience architecture principles with my colleague Marcel Boucher as follows:

I’ve gone into greater detail about these principles in a technical white paper that is available from the Adobe Enterprise Developer Center as a PDF download.

During our session, Marcel presented two demonstrations:

  1. The first demonstration featured an overall vision for customer experience in the retail banking domain. If you weren’t able to catch this demo live, you can see it presented here during the FinovateSpring 2011 event.
  2. Marcel’s second demonstration provided more of the how behind the vision in terms of Adobe’s integration across its Web Experience Management (WEM) solution, SiteCatalyst and Test&Target. A video similar to Marcel’s demonstration of this integration is available here.

MAX is always a great event, and the enterprise team at Adobe is looking forward to sharing more with you about Digital Marketing at our upcoming summit in March 2012.

Everything is content

In the Adobe® Digital Enterprise Platform (ADEP), everything is content, and content resides in a repository. There are no loose files somewhere else to manage. Source code, dynamic modules, configuration and even the state of an application reside side by side with marketing collateral, digital assets such as images, audio and video, etc. The content repository recognizes that “meta” is in the eye of the beholder.[1] Consequently, there is no justification to treat content (i.e. the file stream) and metadata differently.

Resource-first request processing in the ADEP Experience Server

Since the content repository consistently manages this diversity, the rich set of content services above the repository is uniformly available. For example, the resource-first request processing of the ADEP Experience Server[2] is equally available to traditional content such as Web pages and to applications such as a product configurator. By managing to a wide definition of content, ADEP can reduce the amount of code and effort required to deliver a solution.

Since ADEP provides a virtual content repository that easily connects with existing content silos in an enterprise, “everything is content” also means that any existing content is free to participate in serving customer experience (e.g. via marketing campaigns, customer communication, etc.).

Next: context is king.

Update 9/6/2011: The larger technical white paper from which this post was drawn is now available from the ADEP Developer Center as a PDF download. Please feel free to provide me with your feedback on that work here. Thanks in advance!

Footnotes:
[1] Content management systems that treat files in a differentiated, somehow more valuable, manner miss the reality that often the metadata around the file has the real business value.
[2] At the core of the ADEP Experience Server is CRX technology that Adobe acquired from Day Software. More on the ADEP Experience Server in a future post.

What is a UX Component?

Previously, I offered some thoughts in response to “What is XOA?” To recap, experience-oriented architecture indicates an approach to solution design that is about the customer in, not the underlying systems out. I mentioned the concept of experience components in the Adobe® Digital Enterprise Platform (ADEP) as a concrete expression of XOA for Flex developers, noting that XOA is, in fact, technology agnostic.

Now, let’s talk in more detail about UX Components.

UX Component makeup

Adobe CEM applications use a component model that is oriented toward reuse across a spectrum of applications. At one end of the spectrum we have static applications where individual components are statically linked into an application. At the other end of the spectrum, individual components are placed in a catalog on a server and dynamically injected into an application at runtime. We call these “experience components”–UX Components.

Technically speaking, a UX Component is a combination of MXML and ActionScript classes that is bundled into SWC files that separate concerns and encapsulate each concern behind an interface. Interfaces make the implementation of concerns (i.e. presentation, domain, etc.) replaceable and extensible.

Technical decomposition of a UX Component

The fact that a UX Component is well-composed behind a set of interfaces, allows you to focus on the concrete implementation of familiar coding patterns productively.

For example, let’s assume that the domain model and service integration specified by Adobe for a UX Component is well-suited for your use case, but in order to differentiate your customer experience, you need to implement a custom user interface. By leveraging UX Components in ADEP, you simply focus your attention on implementing a custom view and presentation model that will leverage everything as-is:

UX Component pattern: custom view and presentation model

Another common requirement involves integrating existing systems into new customer experiences. Depending on your use case, you may be satisfied with a UX Component as provided by Adobe. So, you need only focus on implementing a custom façade to ensure that customer interaction with your experience is integrated with your existing infrastructure:

UX Component pattern: custom application façade

Here is an example of a UX Component:

Example UX Component

At the top is a logo component and a navigation bar. The left column has a calendar, and the right column has resources finder and a document viewer. Each of these components are very generic displays of information. For instance, the project calendar is a graphical list of items, actually a tree of items that is rolled up into a Gantt chart. Each of these items has a start date, finish date, phases, a current state shown in color and descriptions.

A UX Component is completely independent of its data source. Simply by injecting a data source at runtime and providing a different skin, a different application experience can be delivered:

Previous UX Component with new look and feel

Here is the same calendar UX component, with a new skin and a new data source. This shows a charcoal theme, and the data is a product development plan rather than a marketing plan. The renderer for each of the items now shows the phases of the project as colors in the bar.

By creating a well thought out UX Component, where concerns are inheritable, skins are replaceable, and services are injectable, ADEP enables you to achieve a high level of reuse while providing both richness and consistency in the experience.

More on ADEP‘s Composite Application Framework (pka Mosaic) and Client Component Framework (pka Gravity) in future posts…

Update 7/6/2011: “What is the Client Component Framework?