Microsoft Office TownSquare

News about TownSquare is making its way across the Internet. I’m not surprised that Chris Pratley has a hand in this venture either. He was the original creative force behind OneNote, a tool that quickly found its way into my “appbox” as a mainstream application/tool.

As Chris recalls, apparently this caught the attention of Jeff Raikes, which led to the following:

Jeff had a two-part mission for me that was simple to say and hard to do. Basically he said, “help the division try more ideas”, and “explain to the world and the company what our long term vision is for productivity”.

Since moving over to be the GM of Office Labs, Chris & Co. have been busy working on what some have called “SharePoint + Facebook.” Since I’m not a Microsoft employee, I haven’t been able to test drive TownSquare first hand. Perhaps, after tomorrow at the Enterprise 2.0 Conference in Boston, this will soon change. :-)

Update 6/11/2008: Digging around a bit more, I see that Chris is presenting “Accelerating Innovation within the Enterprise: The Value of Rapid Prototyping and User Insights” today with Nelle Steele, User Experience – Ethnographer, Microsoft Office Labs. This article on Nelle’s SMB work only increases my interested in TownSquare.

Blue Ocean Strategy

Before the end of 2007, I finished reading Blue Ocean Strategy: How to Create Uncontested Market Space and Make Competition Irrelevant, and then I promptly forgot to blog my thoughts (i.e. beyond this). :-)

Cirque du Soleil is the leading example of a business successfully applying blue ocean strategy to break away from the pack and to define new space market space (i.e. it’s not a circus…or is it? It’s not adult theater…or is it?). Having been to several Cirque shows both locally and in Las Vegas, I can’t think of a better model to reference.

The authors present various frameworks in support of their strategic model focused on blue oceans:

  • Four actions framework, featuring the eliminate-reduce-raise-create grid and focused on the analytics behind blue ocean realization
  • Six paths framework, focusing on the formulation and execution of blue ocean strategy by looking across alternative industries (e.g. trade-across dynamics), looking across strategic groups within industries (e.g. trade-up/trade-down dynamics), looking across the chain of buyers (i.e. purchasers + users + influencers), looking across complementary product and service offerings (e.g. identify and eliminate pain points), looking across functional or emotional appeal to buyers, and looking across time (i.e. trends of interest that are decisive to your business, irreversible, and have a clear trajectory)

Reading the emotional appeal that Cemex was able to produce with its 1998 launch of the Patrimonio Hoy program–the emotion that comes from a “gift of dreams”–caused me to think about potential ways to add emotion to my own profession.

I think that there is an opportunity, for example, to cast knowledge management today in a more emotional light. Baby boomers represent a significant amount of knowledge and part of that knowledge is professional and corporate. It seems to me that this “boomer generation” can be better incented to transfer its vast experience in business, for example, by projecting knowledge management as a social cause, casting subsequent generations in a cynical but also free spirited manner, etc.

Thinking about trends of interest, I wonder what new software and services will emerge to support an education process that continues to increase its basis upon teams and collaboration. For example:

  1. Support young students who already launch multiple IM windows to accomplish homework collectively with peers
  2. Shift toward open, public wikis and away from closed, private documents
  3. Shift toward shared authoring instead of solo authoring, increasing the need to promote proper attribution (i.e. credit where its due)–possibly beyond citations and bibliographies
  4. Promote original thought and study, establishing one’s reputation as a strong contributor, team player, leader, negotiator, etc.

According to authors Kim and Mauborgne, “To fundamentally shift the strategic canvas as an industry, you must begin by reorienting your strategic focus from competitors to alternatives, and from customers to noncustomers of the industry.”

I finished my previous post on this book by asking open questions to enterprise content management (ECM) noncustomers. In closing here, my question is simply, if you have addressed content management needs but have opted for a non-ECM solution, what alternative did you go with and why? What was/is missing from ECM that if provided would change that decision?

Update 12/1/2008: For more of my book reviews and to see what else is in my book library (i.e. just the business-related or software-related non-fiction therein), please visit my Books page.

Precision collaboration

Once again, watching Modern Marvels yields another software idea. This time an episode on harvesting referenced the practice known as “precision farming” (also “precision agriculture“).

Aerial view of farmland

Rather than treating everything equal on a farm with a crop harvest in mind, precision farming enables farmers to take a different view of their crops and land. Farmers can see that specific area need more or less water, more or less fertilizer, are more or less ready to harvest, etc. Precision is used to provide for the actual needs of the crops, which in turn benefits the farmer’s time, lessens the environmental impact due to farming and increases crop yields.

This got me to thinking about collaboration in general and then my own collaboration wherever it takes place. Is my collaboration as effective as it can be? Can a sort of precision be brought to bear on collaboration? Is their a science or psychology to collaboration as there is to agriculture so that a high-level (satellite) view can be produced in order to determine where collaboration will yield the desired outcome and where it needs more or less of a particular concern, whether participants, content, discussion, connection, context, control, process, reward, vision, immediacy?

I believe that there is; therefore, I coin the phrase “precision collaboration” to embody the practice of looking at collaboration–enterprise-wide, group-based, even ad-hoc–as a process with intrinsic variability that should supported accordingly.

Before I was introduced to precision farming, I started reading Beyond the Desktop Metaphor, which is an edited collection of current research on integrated digital work environments. Although I’m haven’t finished reading it yet, this book has already challenged and also validated my thinking where these environments are concerned with content and collaboration.

While I could probably blog more about this now, I’m going to wait until I’ve finished this book–and perhaps a few others–in order to better collect my thoughts and ground my thinking with real-world examples. Collaboration is personal, and frankly I’m not sure that a blog is the best way to convey thoughts collaboratively (notwithstanding comments). Nevertheless…

Cushy catalyst

Last weekend–before the Sierra’s were dumped on–my family and a friend’s family went up past Sonora for a few days to play in the snow. On the first day while driving to Pine Crest, we came across of hillside perfect for sledding. In fact a whole army of families had and continued to make the same conclusion.

My son, the daredevil, kept asking me to position his sled runs wherever he could find a way to “catch air.” Eventually, the question arose as to why I wasn’t doing the same. So, with my son looking on…

Sledding down a slope near Pine Crest

Upon landing in my paper-thin plastic saucer an idea occurred to my tail bone and I: there has to be a way to apply durable, cost-effective, lightweight cushioning to typical sledding gear.

Immediately the name “cushy” came to mind for the business of providing such comfort. (Alas, an XYZ 2.0 company has already claimed the .com address.)

Anyway, if I ever change jobs for the material sciences and manufacturing, I wanted to capture the moment inspiring such change. :-)

Happy New Year!

The Myths of Innovation

Scott Berkun’s The Myths of Innovation is a refreshingly unpretentious read–one that I accomplished straightaway in an afternoon (off).

Here are my takeaways–all quotes are Scott’s unless explicitly noted otherwise:

  • Innovation as an accumulation of smaller insights…connecting pieces…realizing picture (puzzle); therefore, take action to enable insights to occur more freely.
  • Work passionately and take breaks to let the mind wander and the allow the subconscious to work on our behalf.
  • Epiphany as an occasional bonus of working on tough problems
  • “It is an achievement to find a great idea, but it is a greater one to successfully use it to improve the world.”
  • “The secret tragedy of innovators is that their desire to improve the world is rarely matched by support from the people they hope to help.”
  • “The greater the potential of an idea, the harder it is to find anyone willing to try it.”
  • “Innovative idea are rarely rejected on their merits; they’re rejected because of how they make people feel.”
  • Is your desire to find new ideas to conquer greater than your desire to protect the success you already have?
  • “Wise innovators–driven by passion more than ego–initiate partnerships, collaborations, and humble studies of the past, raising their odds against the timeless challenges of innovation.”
  • Imagination > Knowledge > Information
  • I’ve put knowledge above information for some time know, but Albert Einstein’s belief that “imagination is more important than knowledge” (stated on page 83) captured my attention.
  • How can content-centric applications do a better job of capturing the user’s imagination, let alone increate the knowledge derivative?
  • “The best way to have a good idea is to have lots of ideas.” -Linus Pauling
  • Does this sound like your team? “Ideas flow between people easily and in large volumes. Conversations are vibrant with questions and suggestions, prototypes and demos happen regularly, and people commit to finding and fighting for good ideas.” If not, why?
    • Actually commit reminds me of something U2 bassist Adam Clayton said while being interviewed on the How to Dismantle an Atomic Bomb DVD. His comments are captured here, although I recall them to be slightly different on the DVD.
    • A group of people, a team or a band, has to commit before any real business can take place. Too often I see groups form for one reason or another without mutual commitment, and typically it’s just a matter of time until they disband, leaving some frustrated and others numb.
  • “Successful innovators compare their ambitions to their capital.”
  • “Sorting out the meaning and impact of innovations is more complex than the task of making the innovations themselves.”
    • “What problems does this innovation solve? Whose problems are they?”
    • “What problems does this innovation create? Whose problems are they?”

    Update 12/1/2008: For more of my book reviews and to see what else is in my book library (i.e. just the business-related or software-related non-fiction therein), please visit my Books page.