Moving UP with a replacement band

Well, I lost my UP cap recently, but Jawbone has a fantastic, one-time replacement policy. I submitted my claim this past Saturday and received my replacement today. Nice job, Jawbone.

Since I’ve been using my UP band and app since May, I didn’t want to lose any of my data or have a break in my data stream from one band to the next. When you visit the Jawbone forums, “How to sync a replacement UP band?” reveals how Jawbone has continued to improve the transition process.

My process was extremely straightforward as follows:

  1. Perform a final sync with the band to be returned in the UP app.
  2. Confirm upload of data from sync.
  3. Erase data from band to be returned.
  4. Connect replacement band to phone in UP app, having first ensured that the band is fully charged, to automatically sync.
    - The 1.4.2 version of the UP app on Android didn’t prompt me unusually at all. Normal sync just commenced as before. I didn’t have to sign-out/-in to the UP app either; I just stayed signed in.

It’s nice to know that outstanding customer service still exists. Thanks, Jawbone.

-Craig
http://craigrandall.net/
@craigsmusings